How to handle shift rejections and guard leave

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  • Length 26 sec
  • For Admins and dispatchers
  • Plan Every plan

How do you handle a rejected shift in ForceVera?

Open Shift Rejections to see who rejected which shift and why, then reassign the post in Schedules. As of November 2026, leave requests appear on your dashboard, where you approve or decline them, and the guard sees the answer in the app.

Step by step

  1. Open Shift Rejections to see who, which shift and why.
  2. Reassign the post in Schedules.
  3. For leave, open the request on your dashboard.
  4. Approve or decline it. The guard sees the answer in the app.

Video transcript

When a guard can't work a shift, you'll see it straight away.

Guards can reject a pending shift in the app with a reason.

Open Shift Rejections to see who, which shift and why, then reassign the post in Schedules.

Leave requests appear on your dashboard: open one and approve or decline it.

The guard sees the answer in the app.

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See how guard scheduling works in ForceVera

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