How to log and track security dispatch calls

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  • Length 27 sec
  • For Admins and dispatchers
  • Plan Pro and Enterprise

How do you log a dispatch call in ForceVera?

Open the Action Center, click New dispatch call, choose the site, add the caller and priority, describe the issue, assign a guard and click Log call. As of November 2026, resolved calls leave the list, so it shows only open calls.

Step by step

  1. Open the Action Center and click New dispatch call.
  2. Choose the site and add the caller and the priority.
  3. Describe the issue, assign a guard and click Log call.
  4. Move it through Assigned, En route and Arrived.
  5. Set it to Resolved when it's done.

Video transcript

Log every call and track it until it's closed.

Open the Action Center and click New dispatch call.

Choose the site, add the caller and the priority, describe the issue, assign a guard, and click Log call.

Move it through Assigned, En route and Arrived, then set it to Resolved when it's done.

Resolved calls leave the list, so it only shows open calls.

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See how dispatch and the command center work

These guides are general product information, not legal, licensing, employment, tax or compliance advice. You remain responsible for meeting the rules that apply to your business. Screens and features can change and depend on your plan, so a video may not match what you see. Names and data shown are fictional sample data. Terms of Service apply.

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