How to respond to idle and out-of-bounds guards

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  • Length 28 sec
  • For Admins and dispatchers
  • Plan Pro and Enterprise

How do you respond to an out-of-bounds guard in ForceVera?

In the Command Center, open the Guard Status tabs: Out of Bounds, Idle and Late Check-in. Click a guard on the map, then call them or click Message. As of November 2026, Message asks the guards at that site to confirm their status.

Step by step

  1. In the Command Center, open the Guard Status tabs: Out of Bounds, Idle and Late Check-in.
  2. Click a guard on the Live Guard Map for their details.
  3. Call them, or click Message to ask the guards at that site to confirm their status.

Video transcript

Act fast the moment a guard leaves the site or stops moving.

In the Command Center, open the Guard Status tabs: Out of Bounds, Idle and Late Check-in.

Click a guard on the Live Guard Map for their details.

Call them, or click Message to ask the guards at that site to confirm their status.

Unfilled Shifts and Patrol Progress sit alongside.

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