Assignment instructions explained
Assignment instructions are written by the security company, usually after a site survey, and agreed with the client. A good set tells an officer who has never worked the site exactly what to do: where to stand, what to check and when, who may enter, what to do when an alarm sounds and who to call.
In the UK, the British Standard for static guarding and mobile patrol services, BS 7499, expects assignment instructions to be agreed with the client, kept up to date and available to officers on site. Companies in the SIA's Approved Contractor Scheme (ACS) are assessed against standards like this, so auditors often ask to see current, signed AIs.
AIs should be reviewed whenever the site, contacts or risks change, and every officer who works the assignment, including relief officers, should read and sign them before their first shift.
How ForceVera handles it
In ForceVera, dispatchers keep post orders for each site in the dispatch and command center (Pro and Enterprise), with an attached file and a version number that goes up each time they change. Site instructions with attachments reach officers in the guard app on every plan.
ForceVera does not write assignment instructions for you or check them against BS 7499; use our free post orders template as a starting point.